SISTEM PENGUKURAN KEPUASAN PASIEN TERHADAP PELAYANAN KLINIK NYAI WALIDAH
Article Sidebar
Main Article Content
Abstract
In the era of globalization, excellent service is the main element in hospitals and health units, including health services provided by clinics. Likewise in the health service industry, such as the Nyai Walidah clinic. Almost all health units are required to provide health services that meet optimal service standards. To be able to gain an advantage in the competition, every company must be able to meet customer satisfaction, with a strategy that is in accordance with the services it offers. As for customer satisfaction, the company can fulfill one of them through the quality of its service. Patients will feel satisfied if the performance of the health services obtained equals or exceeds their expectations. The level of patient satisfaction is very important and is closely related to the level of patient return so that this can be used as an indicator of the quality of health services. Therefore, this study aims to measure patient satisfaction with Nyai Walidah's clinical services using the waterfall method. Which produces a satisfaction measurement system to assess the level of satisfaction of visiting patients and as an evaluation material for the performance of health services so that components can be identified that must be maintained and improved by the Nyai Walidah clinic.
Downloads
Article Details
References
[2] A. A. Saputra, “Pengaruh Fasilitas dan Kualitas Pelayanan terhadap Kepuasan Pasien,” JMK (Jurnal Manaj. dan Kewirausahaan), vol. 3, no. 2, pp. 72–89, May 2018, doi: 10.32503/JMK.V3I2.344.
[3] A. Pasalli’ and A. A. Patattan, “Hubungan Mutu Pelayanan Kesehatan dengan Kepuasan Pasien di Rumah Sakit Fatima Makale di Era New Normal,” J. Keperawatan Florence Nightingale, vol. 4, no. 1, pp. 14–19, Jun. 2021, doi: 10.52774/JKFN.V4I1.57.
[4] L. Rianto, G. Al’Qarana, and A. Sabrina, “Evaluasi Tingkat Kepuasan Pasien Terhadap Pelayanan Kefarmasian Di Klinik X Menggunakan Aplikasi E-Servqual Berbasis Web,” J. Ris. Kefarmasian Indones., vol. 1, no. 3, pp. 210–224, Sep. 2019, doi: 10.33759/JRKI.V1I3.52.
[5] S. Afrioza and I. Baidillah, “Hubungan Tingkat Kepuasan Pasien Terhadap Pelayanan Kesehatan Di Puskesmas Sepatan,” J. Nurs. Pract. Educ., vol. 1, no. 2, pp. 169–180, Jun. 2021, doi: 10.34305/JNPE.V1I2.305.
[6] K. Effendi and S. Junita, “Tingkat Kepuasan Pasien Terhadap Pelayanan Kesehatan Di Uptd Puskesmas Mutiara Tahun 2019,” Excell. Midwifery J., vol. 3, no. 2, pp. 82–90, Nov. 2020, doi: 10.55541/EMJ.V3I2.127.
[7] D. S. Oktaningtyas, “Analisis Kepuasan Pasien Terhadap Pelayanan Kesehatan Pada Klinik Hc Pedurungan,” J. Visi Manaj., vol. 8, no. 3, pp. 149–158, Sep. 2022, doi: 10.56910/JVM.V8I3.228.
[8] S. Handayani, “TINGKAT KEPUASAN PASIEN TERHADAP PELAYANAN KESEHATAN DI PUSKESMAS BATURETNO,” Profesi (Profesional Islam. Media Publ. Penelit., vol. 14, no. 1, pp. 42–48, Sep. 2016, doi: 10.26576/PROFESI.135.
[9] S. Suharyanto, “Dampak Kualitas Pelayanan Dan Kepuasan Pasien Klinik X Cimahi,” ENSAINS J., vol. 1, no. 2, pp. 118–127, Sep. 2018, doi: 10.31848/ENSAINS.V1I2.104.
[10] A. Dennis and R. Wixom, Haley Barbara M.Roth, Systems Analysis and Design, 5th ed. United States of America: John Wiley & Sons, Inc, 2012.